Returns Policy

For Salin Appliance Spares, customer satisfaction comes first. Our returns policy is compliant with Australian consumer laws.

  • We don't accept any unapproved returns. All returns must be consented to and approved by us.

  • Returns will only be considered if you contact us within 14 days of the goods being received.

  • Returns are accepted but a handling charge of 20% of the purchase price applies.

  • The buyer is responsible for return shipping.

  • The returned package must be received within 7 days of it being authorized.

  • If the product returned is faulty, we reserve our right to seek an independent qualified person's report.

  • Our products are technical in nature and prone to misuse. We won't accept any returns if the returned products are opened, damaged and returned as faulty.

  • We are unable to accept any returns for electrical circuit boards.

  • All electrical items must be fitted by a qualified electrician certified to carry out an electrical repair. We reserve our right to seek an invoice from a properly qualified electrician detailing the work done in case an electrical item is returned as faulty.

  • Refunds will be paid within 5 business days of the refund being agreed.

  • We require that your return item(s) is in saleable condition with the original packaging.

  • If the return is due to an incorrect ordering or no longer required you will be required to return it to us at your expense.

  • Open a ticket from our resolution centre to start the return process.

For your queries, call us on (04) 1726 3297 or use Contact Us .